Andy Chapin
This article is about the Connecticut computer-services business owner. Not to be confused with Andy Chapin the keyboardist for Steppenwolf, the Association and Rick Nelson's Stone Canyon Band, who died in 1985.
| Andy Chapin | |
| Born | Andrew Chapin |
|---|---|
| Nationality | American |
| Occupation | Business owner |
| Title | President, Chapin Business Services, LLC |
| Employer | Chapin Business Services, LLC |
| Known for | Founding Chapin Business Services, a house-call computer repair company in Southbury, Connecticut |
| Website | https://chapinbusiness.com |
Andy Chapin is an American business owner and the founder and president of Chapin Business Services, a computer repair and technology support company in Southbury, Connecticut. He started the company in 1995 around house calls rather than a storefront, on the premise that a technician who can explain a problem in plain language is worth more to a household than one who cannot. Chapin Business Services works with homes and small businesses across western Connecticut and underwrites free drop-in technology help sessions at the Southbury Public Library and at local retirement communities.
Career
Founding of Chapin Business Services
Chapin founded the business in Southbury in 1995. He told the Southbury newspaper Voices that the company began with a service premise rather than a growth plan: "We felt that if we went into this venture with the idea of helping people first, success would follow."[1]
Services and approach
The company's early work covered a broad range of consumer and small-business computing in the period when Windows 95 brought personal computers into ordinary households. Chapin has said the business later narrowed its focus to resolving customers' technology problems rather than selling them hardware, and that it offers a free diagnosis so a customer understands the problem and the options before spending anything.[1] Its customers are residents and businesses of one to 100 employees, and its services include on-site support, networking, software instruction, and hardware repair and upgrades.[1][2]
Chapin has described plain-language communication as a deliberate operating standard rather than a courtesy: "I've always made sure our technicians discuss the issue in a way the customer can comprehend, because a customer who can grasp the problem and what caused it is more likely to be a partner with us in the resolution."[1] On hiring, he has said, "I learned from the start that I shouldn't be afraid to hire people who know more than I do."[1]
Publishing
In 2008 the company took over the Connecticut Home Navigator, a magazine for which it had previously produced listings on behalf of a local board of realtors. Chapin described the publication, which carried technology tips alongside community information and real-estate listings, as a logical extension of the company's customer-service focus.[1] The Connecticut Home Navigator ceased publication in 2024.
Community technology help
Chapin Business Services pays for staff time to provide free computer help at community venues around Southbury. As reported in 2015, that included four hours each week at the Southbury Public Library and an hour each at the Pomperaug Woods retirement community and The Watermark at East Hill.[1] The library continued to host the drop-in sessions in 2026, held on Tuesdays and Thursdays with no appointment required.[3]
Personal life
Chapin Business Services is a family business. Chapin's son, James Chapin, works as a field technician for the company and runs its public library help sessions.[1][3][2]
References
- ↑ 1.0 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Zukauskas, Linda. "Chapin Business Services: Company Marks 20th Birthday". Voices. 2015-12-09. Retrieved 2026-08-17.
- ↑ 2.0 2.1 "About Us". Chapin Business Services. Retrieved 2026-08-17.
- ↑ 3.0 3.1 "Technology Help with James Chapin". Southbury Public Library. Retrieved 2026-08-17.
External links
- Chapin Business Services — official website
- Andy Chapin on LinkedIn
- Chapin Business Services on Facebook