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{{Infobox person
{{Infobox person
| name = William McDermott
| name = William McDermott
| birth_name = William R. McDermott
| full_name = William Regan McDermott
| birth_date = {{birth date and age|1961|8|18}}
| birth_date = {{birth date|1961|08|18}}
| birth_place = Flushing, New York, United States
| birth_place = [[Flushing, Queens]], New York City, United States
| nationality = American
| nationality = American
| occupation = Business executive
| occupation = Business executive
| known_for = CEO of [[ServiceNow]], former CEO of [[SAP SE]]
| known_for = CEO of [[ServiceNow]], former CEO of [[SAP SE]]
| title = Chairman and CEO, ServiceNow
| title = Chairman and CEO, [[ServiceNow]]
}}
}}


William R. McDermott (born August 18, 1961) is an American business executive who serves as the chairman and chief executive officer of [[ServiceNow]], an enterprise cloud computing company. Before joining ServiceNow in 2019, McDermott spent more than two decades at [[SAP SE]], the German enterprise software multinational, where he rose through the ranks to serve as CEO from 2014 to 2019 and as co-CEO from 2010 to 2014. His career in the technology industry began in sales and distribution roles, and he became known for his customer-focused leadership style and emphasis on revenue growth. McDermott's tenure at SAP was marked by the company's expansion into cloud computing, while his leadership at ServiceNow has coincided with the company's significant growth in the enterprise software market. In early 2025, amid broader market volatility, McDermott demonstrated his confidence in ServiceNow's prospects by announcing plans to purchase $3 million of the company's stock on the open market, while he and other key executives canceled planned stock sales.<ref name="barrons">{{cite news |date=2025-02-18 |title=ServiceNow CEO Is Buying $3 Million of Stock. There's 'No Better Entry Point.' |url=https://www.barrons.com/articles/servicenow-ceo-buy-stock-execs-cancel-sales-be8c597f?gaa_at=eafs&gaa_n=AWEtsqeEciVHDsUQlGr63Bw8vhtpv_sUJ6CvK3LRZk0eznthyPoj-r_ILWRu&gaa_ts=699d34f7&gaa_sig=IgJp-8BfjrpY8h5co5mhMuddMW_EWrLMWdeVRMr6V4SZUFnog8buM1Yqe9hdWZUIIPuuSFLCGU0jPlEocMaECQ%3D%3D |work=Barron's |access-date=2026-02-24}}</ref>
William Regan McDermott (born August 18, 1961) is an American business executive who serves as the chairman and chief executive officer of [[ServiceNow]], an enterprise cloud computing company headquartered in Santa Clara, California. Before joining ServiceNow in 2019, McDermott spent more than two decades at [[SAP SE]], the German enterprise software corporation, where he rose through the ranks to serve as CEO from 2014 to 2019 and as co-CEO from 2010 to 2014. His career in enterprise technology spans more than three decades, beginning with early roles in sales and management. McDermott has drawn attention for his leadership style, his focus on customer-centric business strategy, and for high-profile moves such as purchasing ServiceNow stock during market downturns. In early 2026, McDermott announced plans to purchase $3 million of ServiceNow stock on the open market while he and other key executives canceled planned stock sales, a move interpreted as a strong signal of confidence in the company's outlook.<ref>{{cite news |date=2026-02-18 |title=ServiceNow CEO Is Buying $3 Million of Stock. There's 'No Better Entry Point.' |url=https://www.barrons.com/articles/servicenow-ceo-buy-stock-execs-cancel-sales-be8c597f?gaa_at=eafs&gaa_n=AWEtsqeEciVHDsUQlGr63Bw8vhtpv_sUJ6CvK3LRZk0eznthyPoj-r_ILWRu&gaa_ts=699d34f7&gaa_sig=IgJp-8BfjrpY8h5co5mhMuddMW_EWrLMWdeVRMr6V4SZUFnog8buM1Yqe9hdWZUIIPuuSFLCGU0jPlEocMaECQ%3D%3D |work=Barron's |access-date=2026-02-24}}</ref>


== Early Life ==
== Early Life ==


William R. McDermott was born on August 18, 1961, in Flushing, Queens, New York City. He grew up in a working-class family on Long Island. McDermott has spoken publicly about his early entrepreneurial instincts, recounting that he ran a small delicatessen on Long Island as a teenager. This early experience in business ownership, which required him to manage inventory, employees, and customer relationships at a young age, shaped his approach to leadership and commerce. McDermott has frequently cited his upbringing and the values instilled by his family—including a strong work ethic and determination—as formative influences on his career trajectory.
William Regan McDermott was born on August 18, 1961, in [[Flushing, Queens]], a neighborhood in the New York City borough of Queens. He grew up in a working-class family on [[Long Island]], New York. McDermott has frequently spoken publicly about his upbringing and the influence of his family on his work ethic and business philosophy. As a teenager, he demonstrated an early aptitude for entrepreneurship and sales. At the age of 17, McDermott purchased a small delicatessen in [[Amityville, New York]], running the business while still in high school. The experience of managing a small business at a young age — handling inventory, customer service, employees, and finances — shaped his understanding of business fundamentals and customer relationships, themes that would recur throughout his career in enterprise technology.
 
McDermott's early life on Long Island, in a community of blue-collar families, instilled in him a strong sense of determination and resilience. He has credited his parents and his early experiences as formative in developing the customer-first philosophy that later became a hallmark of his leadership at major technology companies.


== Education ==
== Education ==


McDermott attended [[Dowling College]] on Long Island, where he earned a bachelor's degree in business administration. He later earned a master of business administration (MBA) from the [[Kellogg School of Management]] at [[Northwestern University]], one of the leading business schools in the United States.
McDermott attended [[Dowling College]] on Long Island, where he earned a bachelor's degree in business administration. He later obtained a master of business administration (MBA) from the [[Kellogg School of Management]] at [[Northwestern University]], one of the leading business schools in the United States. His educational background combined foundational business training with advanced management and strategy coursework, providing the academic underpinning for his career in corporate leadership.


== Career ==
== Career ==


=== Early Career ===
=== Early Career at Xerox ===
 
McDermott began his professional career at [[Xerox Corporation]], where he spent more than a decade in various sales and management positions. He joined Xerox as a sales representative and quickly distinguished himself, rising through the organization. During his tenure, he held positions of increasing responsibility, eventually becoming the youngest corporate officer in Xerox's history at the time. His years at Xerox provided extensive experience in enterprise sales, go-to-market strategy, and large-scale organizational management. The company's emphasis on rigorous sales training and customer engagement became a foundation upon which McDermott built his subsequent career.
 
At Xerox, McDermott developed skills in building and leading large sales organizations, managing complex customer relationships, and driving revenue growth in competitive markets. His track record at Xerox brought him to the attention of the broader technology industry.
 
=== Siebel Systems and Gartner ===


McDermott began his professional career in sales. Before entering the enterprise technology sector, he held positions at [[Xerox Corporation]], where he gained experience in business-to-business sales and distribution. His time at Xerox provided foundational training in the corporate sales environment and helped him develop skills in managing large sales organizations and customer accounts. McDermott rose through the ranks at Xerox, eventually leading sales teams and gaining a reputation as an effective sales executive.
After leaving Xerox, McDermott held leadership positions at other technology companies before joining SAP. He served in executive roles at [[Siebel Systems]], a customer relationship management (CRM) software company, and at [[Gartner]], the information technology research and advisory firm. These roles further expanded his experience in the enterprise software market and in technology industry analysis, preparing him for the senior leadership positions he would later hold.


=== SAP ===
=== SAP (2002–2019) ===


McDermott joined [[SAP SE|SAP]], the German enterprise software company, in 2002. He initially led SAP's operations in the United States, where he oversaw the company's largest single market. During his time heading SAP's North American division, the unit experienced revenue growth and expanded its customer base.
McDermott joined [[SAP SE]] in 2002, initially serving as the head of SAP's operations in the Americas. In this capacity, he was responsible for sales, marketing, and operations across North America, South America, and the Caribbean. Under his leadership, SAP's Americas business experienced significant growth, and McDermott earned a reputation for energizing SAP's sales force and strengthening the company's relationships with customers and partners in the Western Hemisphere.


==== Co-CEO (2010–2014) ====
==== Co-CEO (2010–2014) ====


In February 2010, SAP appointed McDermott and Jim Hagemann Snabe as co-CEOs, succeeding [[Léo Apotheker]]. The dual leadership structure was unusual for a company of SAP's scale and reflected the company's desire to balance its European roots with its growing American business presence. Under the co-CEO arrangement, McDermott and Snabe oversaw a period of transformation for SAP that included significant investments in cloud computing and in-memory computing technology, notably the development and rollout of SAP HANA. The co-CEO period also saw SAP pursue an acquisition strategy aimed at expanding its cloud portfolio, including the purchases of SuccessFactors (a cloud-based human capital management company), Ariba (a procurement and supply chain management platform), and other cloud-focused businesses.
In February 2010, McDermott was appointed co-CEO of SAP alongside [[Jim Hagemann Snabe]], a Danish executive who had also risen through SAP's ranks. The co-CEO structure was a distinctive governance arrangement that SAP had employed at various points in its history. During the period of shared leadership, SAP pursued a strategy of expanding beyond its traditional enterprise resource planning (ERP) software business into cloud computing, mobile applications, database technology, and analytics.
 
One of the most significant strategic moves during the co-CEO period was SAP's acquisition of [[Sybase]], an enterprise software and database company, in 2010. The acquisition, valued at approximately $5.8 billion, gave SAP a stronger position in mobile enterprise applications and database management. SAP also acquired [[SuccessFactors]], a cloud-based human capital management company, in 2011 for approximately $3.4 billion, and [[Ariba]], a procurement and supply chain management platform, in 2012 for approximately $4.3 billion. These acquisitions collectively represented SAP's strategic pivot toward cloud computing and software-as-a-service (SaaS) models, a transition that would define the company's trajectory for years to come.
 
During the co-CEO tenure, SAP also launched [[SAP HANA]], an in-memory computing platform designed to process large volumes of data in real time. HANA became a central element of SAP's technology strategy, underpinning many of the company's applications and serving as a platform for customer innovation.


==== Sole CEO (2014–2019) ====
==== Sole CEO (2014–2019) ====


When Snabe stepped down from his co-CEO role in May 2014, McDermott became the sole CEO of SAP, making him one of the most prominent American executives leading a major European technology company. As sole CEO, McDermott continued to push SAP's transition toward cloud computing and subscription-based revenue models, moving the company away from its traditional reliance on on-premises software licensing. Under his leadership, SAP's market capitalization grew substantially, and the company's cloud revenue increased as it competed with American cloud rivals such as [[Salesforce]], [[Oracle Corporation|Oracle]], and [[Workday, Inc.|Workday]].
In May 2014, Jim Hagemann Snabe stepped down from the co-CEO role to join SAP's supervisory board, and McDermott became the sole CEO of SAP. As the sole chief executive, McDermott continued to drive SAP's cloud transformation and pursued additional acquisitions to strengthen the company's position in the enterprise cloud market.


McDermott also oversaw SAP's acquisition of [[Qualtrics]], an experience management software company, for approximately $8 billion in 2018. The Qualtrics deal was one of the largest software acquisitions of that year and signaled SAP's intent to expand beyond traditional enterprise resource planning (ERP) software into new categories of business technology.
Under McDermott's sole leadership, SAP made further investments in cloud infrastructure and applications. The company acquired [[Concur Technologies]], a travel and expense management software provider, in 2014 for approximately $8.3 billion — at the time, one of the largest cloud software acquisitions ever. This deal reinforced SAP's commitment to building a comprehensive cloud portfolio.


In October 2019, McDermott announced his departure from SAP after a tenure that had spanned more than 17 years with the company and nearly a decade in the CEO role (including his time as co-CEO). During his time leading SAP, the company's valuation more than doubled, and it significantly expanded its cloud business.
McDermott oversaw a period of significant revenue growth at SAP. The company's cloud revenue increased substantially during his tenure, reflecting the broader industry shift away from on-premises software licenses toward subscription-based cloud services. SAP's total revenue and market capitalization also grew during this period.


=== ServiceNow ===
McDermott's leadership at SAP was also marked by an emphasis on corporate culture and employee engagement. He promoted a culture of empathy and customer focus, themes that he articulated in public speeches and in his 2014 memoir, ''Winners Dream: A Journey from Corner Store to Corner Office'', co-authored with Joanne Gordon. The book recounted his life story from his upbringing in Queens to his rise to the top of one of the world's largest enterprise software companies.


==== Appointment as CEO ====
In October 2019, McDermott announced his departure from SAP after more than 17 years with the company. His successor as CEO was [[Christian Klein]], who had been serving as SAP's chief operating officer.


In November 2019, McDermott was named chairman and chief executive officer of [[ServiceNow]], a Santa Clara, California-based company specializing in digital workflow and IT service management software. He succeeded John Donahoe, who left ServiceNow to become CEO of [[Nike, Inc.]] McDermott's appointment was seen within the technology industry as a significant leadership hire, given his experience running one of the world's largest enterprise software companies.
=== ServiceNow (2019–present) ===


==== Leadership and Growth ====
Shortly after leaving SAP, McDermott was appointed chairman and CEO of [[ServiceNow]] in November 2019. ServiceNow, founded in 2004 by Fred Luddy, is a cloud computing company that provides digital workflow solutions for enterprises, with products spanning IT service management, IT operations management, customer service, human resources, and security operations. The company had grown rapidly under previous CEO John Donahoe and was already a major player in the enterprise cloud market at the time of McDermott's arrival.


Under McDermott's leadership, ServiceNow has continued its trajectory of rapid revenue growth and market expansion. The company, which provides a cloud-based platform used by enterprises to manage digital workflows across IT, employee experience, customer service, and security operations, has grown its customer base and expanded into new product areas during McDermott's tenure.
McDermott took the helm at ServiceNow with a stated ambition to accelerate the company's growth and expand its addressable market. He articulated a vision of ServiceNow as the "platform of platforms" for enterprise digital transformation, arguing that the company's workflow automation capabilities positioned it to be a central technology provider for organizations across industries.


McDermott has emphasized the concept of the "platform of platforms"—positioning ServiceNow as a unifying layer across enterprise technology stacks—and has focused on expanding the company's total addressable market through new product launches and industry-specific solutions. He has also led ServiceNow's efforts to incorporate artificial intelligence capabilities into the company's platform, a strategic priority as generative AI has become a central focus of enterprise technology investment.
==== Growth and Strategy ====


ServiceNow's stock price and revenue have grown significantly since McDermott became CEO, with the company joining the ranks of the largest enterprise software companies by market capitalization. The company has been added to major stock market indices and has consistently reported subscription revenue growth.
Under McDermott's leadership, ServiceNow continued to experience significant revenue growth. The company expanded its product portfolio, investing in artificial intelligence, machine learning, and automation capabilities integrated into its workflow platform. ServiceNow also deepened its presence in industry-specific solutions, developing tailored offerings for sectors such as financial services, healthcare, telecommunications, and government.


==== 2025 Stock Purchase ====
McDermott pursued a strategy of both organic growth and strategic partnerships. ServiceNow formed alliances with major technology companies and consulting firms to expand the distribution and implementation of its platform. The company also made selective acquisitions to enhance its technology capabilities.


In February 2025, during a period of broader market uncertainty and stock price declines affecting technology companies, McDermott announced plans to purchase $3 million of ServiceNow stock in the open market. In addition, McDermott and other key ServiceNow executives canceled planned stock sales. According to reporting by ''Barron's'', McDermott stated that there was "no better entry point" for investing in the company's stock, signaling his confidence in ServiceNow's long-term business prospects.<ref name="barrons" /> The move was noted by financial analysts and investors as a significant insider buying signal, as it represented a voluntary, open-market purchase by a sitting CEO during a period of stock price weakness across the technology sector.
The period of McDermott's tenure at ServiceNow coincided with the [[COVID-19 pandemic]], which accelerated enterprise adoption of digital workflows and cloud-based solutions. Organizations across industries sought to digitize their operations, automate processes, and enable remote work, trends that benefited ServiceNow's business.


=== Leadership Style ===
==== Stock Purchase and Market Confidence ====


Throughout his career, McDermott has been characterized by a sales-driven and customer-centric approach to leadership. He has frequently emphasized the importance of maintaining close relationships with customers and understanding their business challenges as a core element of technology company management. His public communications and appearances have often focused on themes of growth, ambition, and the potential for technology to transform business operations.
In February 2026, during a period of broader market volatility, McDermott announced plans to purchase $3 million of ServiceNow stock in the open market. Simultaneously, he and other key executives at the company canceled previously planned stock sales. The moves were reported by financial media as a demonstration of executive confidence in ServiceNow's long-term prospects. McDermott was quoted as saying there was "no better entry point" for ServiceNow shares, signaling his belief in the company's growth trajectory despite near-term market uncertainty.<ref name="barrons">{{cite news |date=2026-02-18 |title=ServiceNow CEO Is Buying $3 Million of Stock. There's 'No Better Entry Point.' |url=https://www.barrons.com/articles/servicenow-ceo-buy-stock-execs-cancel-sales-be8c597f?gaa_at=eafs&gaa_n=AWEtsqeEciVHDsUQlGr63Bw8vhtpv_sUJ6CvK3LRZk0eznthyPoj-r_ILWRu&gaa_ts=699d34f7&gaa_sig=IgJp-8BfjrpY8h5co5mhMuddMW_EWrLMWdeVRMr6V4SZUFnog8buM1Yqe9hdWZUIIPuuSFLCGU0jPlEocMaECQ%3D%3D |work=Barron's |access-date=2026-02-24}}</ref>


McDermott authored a memoir titled ''Winners Dream: A Journey from Corner Store to Corner Office'', published in 2014, in which he recounted his personal and professional journey from his upbringing on Long Island to leading SAP. The book detailed his early experiences running a deli, his career in sales, and the leadership principles he developed over the course of his career.
The stock purchase attracted attention from investors and analysts, who noted that insider buying by CEOs, particularly on the open market rather than through scheduled plans, is often viewed as a strong indicator of executive conviction in a company's fundamentals and direction.


== Personal Life ==
== Personal Life ==


McDermott resides in the United States. He has spoken publicly about a serious personal injury he sustained in 2015, when he lost vision in his left eye following an accident. McDermott has discussed the incident and his recovery in public forums, describing it as a life-changing experience that reinforced his perspective on resilience and perseverance. He has used the experience in motivational speaking contexts and has spoken about the process of adapting to the injury while continuing to lead a major corporation.
McDermott resides in the United States with his family. He has spoken publicly about a significant personal event that occurred in 2015, when he lost vision in his left eye following an accidental fall at his home. The injury required multiple surgeries, and McDermott has discussed the experience as a test of resilience and as something that deepened his perspective on leadership and empathy.


McDermott has been involved in various philanthropic activities and has spoken at business conferences, university commencement ceremonies, and industry events throughout his career. He is known for his energetic public speaking style and has been a frequent keynote speaker at technology industry conferences, including ServiceNow's annual Knowledge conference and SAP's Sapphire events.
McDermott is the author of ''Winners Dream: A Journey from Corner Store to Corner Office'' (2014), co-written with Joanne Gordon, which chronicles his personal and professional journey from his youth in Queens to leading SAP. The book discusses themes of ambition, customer focus, and perseverance.


== Recognition ==
== Recognition ==


McDermott has received recognition from business publications and industry organizations over the course of his career. He has been included on lists of influential business leaders published by various media outlets. During his tenure at SAP, he was recognized for overseeing the company's growth and transformation into a cloud-focused enterprise. At ServiceNow, his leadership has been associated with the company's continued expansion in the enterprise software market.
McDermott has received recognition from various business and technology organizations over the course of his career. He has appeared on lists of influential business leaders compiled by major publications. During his tenure at SAP, the company's growth in cloud revenue and market capitalization drew attention from the financial press and technology industry analysts.
 
At ServiceNow, McDermott's leadership has been the subject of coverage in publications including ''[[Barron's]]'', ''[[The Wall Street Journal]]'', ''[[Forbes]]'', and other business media outlets. His 2026 decision to purchase $3 million of ServiceNow stock attracted specific attention from financial journalists as a notable expression of executive confidence during a period of market uncertainty.<ref name="barrons" />
 
McDermott's career arc — from purchasing a delicatessen as a teenager in Long Island to leading two of the world's major enterprise software companies — has been cited in business media as an example of upward mobility in American corporate life.
 
== Legacy ==
 
McDermott's career has been defined by his tenure at two of the largest enterprise cloud computing companies in the world. At SAP, he led the company's transition from a primarily on-premises software business to a hybrid model with a significant cloud component. The acquisitions completed during his time as CEO and co-CEO — including SuccessFactors, Ariba, Concur, and Sybase — reshaped SAP's product portfolio and competitive positioning.
 
At ServiceNow, McDermott continued the company's trajectory of rapid growth, positioning it as a central platform for enterprise digital transformation. His leadership at both companies has been associated with a focus on customer experience, sales excellence, and the strategic expansion of cloud computing capabilities.


His memoir, ''Winners Dream'', received attention upon its publication in 2014 and contributed to his public profile as a business leader with a compelling personal narrative. McDermott has been featured in interviews and profiles in major business publications, including ''The Wall Street Journal'', ''Forbes'', ''Fortune'', and ''Barron's''.<ref name="barrons" />
McDermott's career trajectory, beginning in sales roles at Xerox and culminating in CEO positions at two major enterprise technology companies, reflects broader trends in the technology industry, including the shift from on-premises software to cloud computing, the growing importance of workflow automation, and the increasing role of artificial intelligence in enterprise software.


== References ==
== References ==
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[[Category:Dowling College alumni]]
[[Category:Dowling College alumni]]
[[Category:Kellogg School of Management alumni]]
[[Category:Kellogg School of Management alumni]]
[[Category:People from Flushing, Queens]]
[[Category:People from Queens, New York]]
[[Category:American technology executives]]
[[Category:American technology executives]]
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Latest revision as of 05:06, 24 February 2026



William McDermott
Born18 08, 1961
BirthplaceFlushing, Queens, New York City, United States
NationalityAmerican
OccupationBusiness executive
TitleChairman and CEO, ServiceNow
Known forCEO of ServiceNow, former CEO of SAP SE

William Regan McDermott (born August 18, 1961) is an American business executive who serves as the chairman and chief executive officer of ServiceNow, an enterprise cloud computing company headquartered in Santa Clara, California. Before joining ServiceNow in 2019, McDermott spent more than two decades at SAP SE, the German enterprise software corporation, where he rose through the ranks to serve as CEO from 2014 to 2019 and as co-CEO from 2010 to 2014. His career in enterprise technology spans more than three decades, beginning with early roles in sales and management. McDermott has drawn attention for his leadership style, his focus on customer-centric business strategy, and for high-profile moves such as purchasing ServiceNow stock during market downturns. In early 2026, McDermott announced plans to purchase $3 million of ServiceNow stock on the open market while he and other key executives canceled planned stock sales, a move interpreted as a strong signal of confidence in the company's outlook.[1]

Early Life

William Regan McDermott was born on August 18, 1961, in Flushing, Queens, a neighborhood in the New York City borough of Queens. He grew up in a working-class family on Long Island, New York. McDermott has frequently spoken publicly about his upbringing and the influence of his family on his work ethic and business philosophy. As a teenager, he demonstrated an early aptitude for entrepreneurship and sales. At the age of 17, McDermott purchased a small delicatessen in Amityville, New York, running the business while still in high school. The experience of managing a small business at a young age — handling inventory, customer service, employees, and finances — shaped his understanding of business fundamentals and customer relationships, themes that would recur throughout his career in enterprise technology.

McDermott's early life on Long Island, in a community of blue-collar families, instilled in him a strong sense of determination and resilience. He has credited his parents and his early experiences as formative in developing the customer-first philosophy that later became a hallmark of his leadership at major technology companies.

Education

McDermott attended Dowling College on Long Island, where he earned a bachelor's degree in business administration. He later obtained a master of business administration (MBA) from the Kellogg School of Management at Northwestern University, one of the leading business schools in the United States. His educational background combined foundational business training with advanced management and strategy coursework, providing the academic underpinning for his career in corporate leadership.

Career

Early Career at Xerox

McDermott began his professional career at Xerox Corporation, where he spent more than a decade in various sales and management positions. He joined Xerox as a sales representative and quickly distinguished himself, rising through the organization. During his tenure, he held positions of increasing responsibility, eventually becoming the youngest corporate officer in Xerox's history at the time. His years at Xerox provided extensive experience in enterprise sales, go-to-market strategy, and large-scale organizational management. The company's emphasis on rigorous sales training and customer engagement became a foundation upon which McDermott built his subsequent career.

At Xerox, McDermott developed skills in building and leading large sales organizations, managing complex customer relationships, and driving revenue growth in competitive markets. His track record at Xerox brought him to the attention of the broader technology industry.

Siebel Systems and Gartner

After leaving Xerox, McDermott held leadership positions at other technology companies before joining SAP. He served in executive roles at Siebel Systems, a customer relationship management (CRM) software company, and at Gartner, the information technology research and advisory firm. These roles further expanded his experience in the enterprise software market and in technology industry analysis, preparing him for the senior leadership positions he would later hold.

SAP (2002–2019)

McDermott joined SAP SE in 2002, initially serving as the head of SAP's operations in the Americas. In this capacity, he was responsible for sales, marketing, and operations across North America, South America, and the Caribbean. Under his leadership, SAP's Americas business experienced significant growth, and McDermott earned a reputation for energizing SAP's sales force and strengthening the company's relationships with customers and partners in the Western Hemisphere.

Co-CEO (2010–2014)

In February 2010, McDermott was appointed co-CEO of SAP alongside Jim Hagemann Snabe, a Danish executive who had also risen through SAP's ranks. The co-CEO structure was a distinctive governance arrangement that SAP had employed at various points in its history. During the period of shared leadership, SAP pursued a strategy of expanding beyond its traditional enterprise resource planning (ERP) software business into cloud computing, mobile applications, database technology, and analytics.

One of the most significant strategic moves during the co-CEO period was SAP's acquisition of Sybase, an enterprise software and database company, in 2010. The acquisition, valued at approximately $5.8 billion, gave SAP a stronger position in mobile enterprise applications and database management. SAP also acquired SuccessFactors, a cloud-based human capital management company, in 2011 for approximately $3.4 billion, and Ariba, a procurement and supply chain management platform, in 2012 for approximately $4.3 billion. These acquisitions collectively represented SAP's strategic pivot toward cloud computing and software-as-a-service (SaaS) models, a transition that would define the company's trajectory for years to come.

During the co-CEO tenure, SAP also launched SAP HANA, an in-memory computing platform designed to process large volumes of data in real time. HANA became a central element of SAP's technology strategy, underpinning many of the company's applications and serving as a platform for customer innovation.

Sole CEO (2014–2019)

In May 2014, Jim Hagemann Snabe stepped down from the co-CEO role to join SAP's supervisory board, and McDermott became the sole CEO of SAP. As the sole chief executive, McDermott continued to drive SAP's cloud transformation and pursued additional acquisitions to strengthen the company's position in the enterprise cloud market.

Under McDermott's sole leadership, SAP made further investments in cloud infrastructure and applications. The company acquired Concur Technologies, a travel and expense management software provider, in 2014 for approximately $8.3 billion — at the time, one of the largest cloud software acquisitions ever. This deal reinforced SAP's commitment to building a comprehensive cloud portfolio.

McDermott oversaw a period of significant revenue growth at SAP. The company's cloud revenue increased substantially during his tenure, reflecting the broader industry shift away from on-premises software licenses toward subscription-based cloud services. SAP's total revenue and market capitalization also grew during this period.

McDermott's leadership at SAP was also marked by an emphasis on corporate culture and employee engagement. He promoted a culture of empathy and customer focus, themes that he articulated in public speeches and in his 2014 memoir, Winners Dream: A Journey from Corner Store to Corner Office, co-authored with Joanne Gordon. The book recounted his life story from his upbringing in Queens to his rise to the top of one of the world's largest enterprise software companies.

In October 2019, McDermott announced his departure from SAP after more than 17 years with the company. His successor as CEO was Christian Klein, who had been serving as SAP's chief operating officer.

ServiceNow (2019–present)

Shortly after leaving SAP, McDermott was appointed chairman and CEO of ServiceNow in November 2019. ServiceNow, founded in 2004 by Fred Luddy, is a cloud computing company that provides digital workflow solutions for enterprises, with products spanning IT service management, IT operations management, customer service, human resources, and security operations. The company had grown rapidly under previous CEO John Donahoe and was already a major player in the enterprise cloud market at the time of McDermott's arrival.

McDermott took the helm at ServiceNow with a stated ambition to accelerate the company's growth and expand its addressable market. He articulated a vision of ServiceNow as the "platform of platforms" for enterprise digital transformation, arguing that the company's workflow automation capabilities positioned it to be a central technology provider for organizations across industries.

Growth and Strategy

Under McDermott's leadership, ServiceNow continued to experience significant revenue growth. The company expanded its product portfolio, investing in artificial intelligence, machine learning, and automation capabilities integrated into its workflow platform. ServiceNow also deepened its presence in industry-specific solutions, developing tailored offerings for sectors such as financial services, healthcare, telecommunications, and government.

McDermott pursued a strategy of both organic growth and strategic partnerships. ServiceNow formed alliances with major technology companies and consulting firms to expand the distribution and implementation of its platform. The company also made selective acquisitions to enhance its technology capabilities.

The period of McDermott's tenure at ServiceNow coincided with the COVID-19 pandemic, which accelerated enterprise adoption of digital workflows and cloud-based solutions. Organizations across industries sought to digitize their operations, automate processes, and enable remote work, trends that benefited ServiceNow's business.

Stock Purchase and Market Confidence

In February 2026, during a period of broader market volatility, McDermott announced plans to purchase $3 million of ServiceNow stock in the open market. Simultaneously, he and other key executives at the company canceled previously planned stock sales. The moves were reported by financial media as a demonstration of executive confidence in ServiceNow's long-term prospects. McDermott was quoted as saying there was "no better entry point" for ServiceNow shares, signaling his belief in the company's growth trajectory despite near-term market uncertainty.[2]

The stock purchase attracted attention from investors and analysts, who noted that insider buying by CEOs, particularly on the open market rather than through scheduled plans, is often viewed as a strong indicator of executive conviction in a company's fundamentals and direction.

Personal Life

McDermott resides in the United States with his family. He has spoken publicly about a significant personal event that occurred in 2015, when he lost vision in his left eye following an accidental fall at his home. The injury required multiple surgeries, and McDermott has discussed the experience as a test of resilience and as something that deepened his perspective on leadership and empathy.

McDermott is the author of Winners Dream: A Journey from Corner Store to Corner Office (2014), co-written with Joanne Gordon, which chronicles his personal and professional journey from his youth in Queens to leading SAP. The book discusses themes of ambition, customer focus, and perseverance.

Recognition

McDermott has received recognition from various business and technology organizations over the course of his career. He has appeared on lists of influential business leaders compiled by major publications. During his tenure at SAP, the company's growth in cloud revenue and market capitalization drew attention from the financial press and technology industry analysts.

At ServiceNow, McDermott's leadership has been the subject of coverage in publications including Barron's, The Wall Street Journal, Forbes, and other business media outlets. His 2026 decision to purchase $3 million of ServiceNow stock attracted specific attention from financial journalists as a notable expression of executive confidence during a period of market uncertainty.[2]

McDermott's career arc — from purchasing a delicatessen as a teenager in Long Island to leading two of the world's major enterprise software companies — has been cited in business media as an example of upward mobility in American corporate life.

Legacy

McDermott's career has been defined by his tenure at two of the largest enterprise cloud computing companies in the world. At SAP, he led the company's transition from a primarily on-premises software business to a hybrid model with a significant cloud component. The acquisitions completed during his time as CEO and co-CEO — including SuccessFactors, Ariba, Concur, and Sybase — reshaped SAP's product portfolio and competitive positioning.

At ServiceNow, McDermott continued the company's trajectory of rapid growth, positioning it as a central platform for enterprise digital transformation. His leadership at both companies has been associated with a focus on customer experience, sales excellence, and the strategic expansion of cloud computing capabilities.

McDermott's career trajectory, beginning in sales roles at Xerox and culminating in CEO positions at two major enterprise technology companies, reflects broader trends in the technology industry, including the shift from on-premises software to cloud computing, the growing importance of workflow automation, and the increasing role of artificial intelligence in enterprise software.

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