Bruce Van Saun: Difference between revisions
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{{Infobox person | {{Infobox person | ||
| name | | name = Bruce Van Saun | ||
| birth_name | | birth_name = Bruce Van Saun | ||
| nationality | | nationality = American | ||
| occupation | | occupation = Banking executive | ||
| known_for | | known_for = Chairman and CEO of [[Citizens Financial Group]] | ||
| employer | | employer = [[Citizens Financial Group]] | ||
| title | | title = Chairman and Chief Executive Officer | ||
}} | }} | ||
'''Bruce Van Saun''' is an American banking executive who serves as the Chairman and Chief Executive Officer of [[Citizens Financial Group]], a diversified financial services company headquartered in Providence, Rhode Island. Under his leadership, Citizens Financial | '''Bruce Van Saun''' is an American banking executive who serves as the Chairman and Chief Executive Officer of [[Citizens Financial Group]], a diversified financial services company headquartered in Providence, Rhode Island. Under his leadership, Citizens Financial has grown into one of the largest regional banking institutions in the United States, with approximately $220 billion in assets.<ref name="bizjournals">{{cite news |date=2025-12-08 |title=Citizens Bank won't be gobbling up real estate to grow in Florida |url=https://www.bizjournals.com/tampabay/news/2025/12/08/citizens-bank-ceo-florida-expansion.html |work=The Business Journals |access-date=2026-02-24}}</ref> Van Saun has guided the bank through a period of significant strategic transformation, steering Citizens from its origins as a subsidiary of the Royal Bank of Scotland Group into an independent publicly traded company and subsequently repositioning it to compete more effectively in wealth management, capital markets, and private banking. His tenure has been marked by a focus on targeting more affluent Americans and their businesses, expanding into new geographic markets, and investing in technology modernization, including the integration of artificial intelligence into the bank's operations.<ref name="inquirer">{{cite news |date=2026-01-26 |title=Citizens Bank CEO talks about record business profits, data centers, and Phillies' prospects |url=https://www.inquirer.com/business/citizens-bank-bruce-van-saun-profits-affordability-inflation-20260126.html |work=Inquirer.com |access-date=2026-02-24}}</ref><ref name="foxbusiness">{{cite web |title=Citizens Financial Group unveils AI software plan to aid with banking services |url=https://www.foxbusiness.com/video/6385905171112 |publisher=Fox Business |date=2025-12-03 |access-date=2026-02-24}}</ref> Van Saun has also navigated the institution through multiple financial crises during his career in banking, drawing on decades of experience in senior financial roles on both sides of the Atlantic.<ref name="fortune">{{cite news |date=2025-04-23 |title=How Citizens CEO Bruce Van Saun navigates financial crises—and what he's learned leading through them |url=https://fortune.com/article/leadership-next-citizens-financial-bruce-van-saun/ |work=Fortune |access-date=2026-02-24}}</ref> | ||
== Career == | == Career == | ||
=== | === Early Banking Career and Royal Bank of Scotland === | ||
Prior to assuming leadership of Citizens Financial Group, Bruce Van Saun built an extensive career in the banking and financial services industry. His professional background includes senior-level positions at major financial institutions, providing him with broad experience in corporate finance, risk management, and strategic planning. Van Saun served as the Chief Financial Officer of the [[Royal Bank of Scotland]] Group (RBS), which at the time was one of the largest banking groups in the world. His tenure at RBS placed him at the center of the global financial system during a period of considerable upheaval, and the experience of managing through crises became a defining element of his leadership philosophy.<ref name="fortune" /> | |||
In a 2025 interview with ''Fortune'''s ''Leadership Next'' podcast, Van Saun discussed his experiences navigating financial crises and the lessons he drew from leading through periods of extreme market stress. He emphasized the importance of preparedness, transparent communication, and maintaining a steady strategic course even in turbulent conditions.<ref name="fortune" /> | |||
=== | === Leadership of Citizens Financial Group === | ||
Van Saun became the Chief Executive Officer of Citizens Financial Group and has since also assumed the role of Chairman. One of the most consequential early chapters of his leadership was guiding Citizens through its separation from the Royal Bank of Scotland Group and its emergence as an independent publicly traded company. This initial public offering and subsequent full divestiture by RBS represented a major milestone for Citizens, requiring the establishment of independent governance, risk management, and operational infrastructure. | |||
Under Van Saun's direction, Citizens Financial has pursued a multi-pronged strategy centered on organic growth, business line diversification, and geographic expansion, while simultaneously modernizing the bank's technology infrastructure and streamlining its branch network. | |||
=== | ==== Strategic Repositioning and Revenue Diversification ==== | ||
Van Saun has | A central element of Van Saun's strategy at Citizens has been the repositioning of the bank to serve a more affluent customer base and to generate a greater share of revenue from fee-based businesses such as wealth management and capital markets. This shift has been reflected in the bank's financial results. By early 2026, Citizens Bank had achieved record business profits, a trajectory that Van Saun attributed in part to the bank's deliberate move toward serving higher-net-worth individuals and their businesses.<ref name="inquirer" /> | ||
The emphasis on wealth management and capital markets activity as growth engines was further underscored in a September 2025 interview, in which Van Saun noted that these areas were among the primary drivers of the bank's results. The revival of capital markets activity, including advisory and underwriting services, and the expansion of Citizens' wealth management platform were highlighted as key contributors to the bank's performance.<ref name="bloomberg-sept">{{cite news |date=2025-09-30 |title=Citizens CEO Says Capital Markets, Wealth Driving Bank's Results |url=https://www.bloomberg.com/news/articles/2025-09-30/citizens-ceo-says-capital-markets-wealth-driving-bank-s-results |work=Bloomberg.com |access-date=2026-02-24}}</ref> | |||
=== | In December 2025, ''Bloomberg'' reported that Citizens Financial was seeking to expand its private banking business to additional locations in the Northeast United States, with [[Philadelphia]] identified as a target market. This expansion came just two years after the bank had initially launched its private banking effort, reflecting the institution's confidence in the growth potential of serving high-net-worth clients through dedicated private banking relationships.<ref name="bloomberg-dec">{{cite news |date=2025-12-05 |title=Citizens Eyes Philadelphia in Push to Expand Private Bank Effort |url=https://www.bloomberg.com/news/articles/2025-12-05/citizens-eyes-philadelphia-in-push-to-expand-private-bank-effort |work=Bloomberg.com |access-date=2026-02-24}}</ref> | ||
Simultaneously, the bank has reduced its physical footprint in certain areas, closing some branches as part of a broader efficiency initiative. Van Saun has framed this branch rationalization as complementary to the bank's investment in digital channels and its strategic focus on higher-value customer segments.<ref name="inquirer" /> | |||
==== Geographic Expansion ==== | |||
Under Van Saun's leadership, Citizens Financial has pursued geographic expansion beyond its traditional Northeast and Mid-Atlantic footprint. One area of focus has been Florida, a state that has attracted significant population and business growth. In a December 2025 interview, Van Saun acknowledged that Florida represented a challenging market for an out-of-state brand to enter and indicated that Citizens Bank would not be acquiring large amounts of real estate to establish a presence there. Instead, the bank has pursued a more targeted approach to growth in the state, relying on relationship-driven strategies rather than extensive branch buildout.<ref name="bizjournals" /> | |||
This measured approach to geographic expansion reflects Van Saun's broader philosophy of disciplined growth—seeking to enter new markets in ways that are capital-efficient and aligned with the bank's strategic priorities rather than pursuing expansion for its own sake. | |||
==== Approach to Mergers and Acquisitions ==== | |||
=== | The question of mergers and acquisitions has been a recurring theme in the banking industry, particularly as regulatory conditions and market dynamics have prompted speculation about potential consolidation among regional banks. In October 2025, Van Saun addressed these questions directly, downplaying Citizens' interest in participating in what some observers had characterized as a potential M&A boom in the sector. While not categorically ruling out future transactions, Van Saun signaled that Citizens was focused primarily on its organic growth strategy and that the bank was not actively seeking to be an acquirer in a wave of industry consolidation.<ref name="ambanker-oct">{{cite news |date=2025-10-15 |title=Citizens downplays interest in participating in M&A boom |url=https://www.americanbanker.com/news/citizens-downplays-interest-in-participating-in-m-a-boom |work=American Banker |access-date=2026-02-24}}</ref> | ||
This stance has been consistent with Van Saun's overall leadership approach, which has emphasized building the bank's capabilities and competitive position through internal development and strategic investment rather than through large-scale acquisitions. | |||
==== Technology Modernization and Artificial Intelligence ==== | |||
=== | A significant dimension of Van Saun's strategy for Citizens Financial has been a comprehensive overhaul of the bank's technology infrastructure. In early 2026, ''American Banker'' reported that Citizens had laid out plans for a broad-based technology modernization effort aimed at updating the systems the bank uses to serve its customers. The bank indicated that its profitability goals were within reach, in part because of the efficiency gains expected from these technology investments.<ref name="ambanker-jan">{{cite news |date=2026-01-27 |title=Citizens lays out tech overhaul, says profit goals are close |url=https://www.americanbanker.com/news/citizens-lays-out-tech-overhaul-says-profit-goals-are-close |work=American Banker |access-date=2026-02-24}}</ref> | ||
In December 2025, Van Saun publicly discussed Citizens Financial Group's plans to integrate artificial intelligence software into its banking services. In an appearance on Fox Business, he outlined how AI could be deployed to enhance various aspects of the bank's operations, from customer service to internal processes. Van Saun characterized AI as a tool that could propel the bank's growth and improve the quality of service delivered to customers.<ref name="foxbusiness" /> | |||
The | The investment in AI and broader technology modernization has been part of a steady, multi-year effort under Van Saun's leadership to revamp Citizens' operational capabilities. Rather than pursuing technology transformation as a single, dramatic initiative, the bank has taken an incremental approach—systematically updating different parts of its strategy and operations over time.<ref name="ambanker-jan" /> | ||
== | ==== Financial Performance ==== | ||
Under Van Saun's stewardship, Citizens Financial Group has reported significant improvements in its financial performance. By early 2026, the bank had achieved record business profits, driven by a combination of revenue growth from its wealth management and capital markets businesses, the continued development of its private banking platform, and efficiency gains from branch optimization and technology investment.<ref name="inquirer" /><ref name="bloomberg-sept" /> | |||
Van Saun has publicly indicated that the bank's profitability targets are close to being met, a milestone that would represent the culmination of years of strategic repositioning since Citizens became an independent company.<ref name="ambanker-jan" /> | |||
== Leadership Philosophy == | |||
Van Saun's leadership | Van Saun's leadership philosophy, as articulated in various public appearances and interviews, reflects a pragmatic and experience-informed approach to managing a large financial institution. In his 2025 conversation with ''Fortune'', he discussed the importance of drawing lessons from past financial crises, emphasizing the value of maintaining composure and strategic clarity during periods of uncertainty. He has spoken about the need for banking leaders to be adaptable, to invest in talent and technology, and to remain focused on long-term value creation rather than short-term market pressures.<ref name="fortune" /> | ||
His | His approach to strategic decision-making at Citizens has been characterized by a preference for measured, disciplined growth. This is evident in the bank's approach to geographic expansion in markets like Florida, where Citizens has opted for a relationship-driven model rather than aggressive physical expansion,<ref name="bizjournals" /> and in its restrained posture toward industry consolidation through mergers and acquisitions.<ref name="ambanker-oct" /> | ||
Van Saun has also demonstrated a willingness to embrace emerging technologies, positioning Citizens as a bank that seeks to leverage innovations such as artificial intelligence not merely as cost-cutting tools but as enablers of improved customer experience and competitive differentiation.<ref name="foxbusiness" /> | |||
== | == Citizens Financial Group Under Van Saun == | ||
Citizens Financial Group, headquartered in Providence, Rhode Island, operates as one of the oldest and largest financial institutions in the United States. Under Van Saun's leadership, the bank has undergone a transformation from a subsidiary of a foreign banking group to an independent, publicly traded company with a diversified business model. | |||
The | The bank's operations span retail banking, commercial banking, wealth management, capital markets, and private banking. Its geographic footprint includes a significant presence in the Northeast and Mid-Atlantic regions of the United States, with expansion efforts underway in markets such as Florida and Philadelphia.<ref name="bizjournals" /><ref name="bloomberg-dec" /> | ||
Citizens Financial Group has approximately $220 billion in assets, placing it among the top 15 banks in the United States by that measure.<ref name="bizjournals" /> The bank's strategic evolution under Van Saun has included a shift toward fee-based revenue streams, investment in digital and AI-powered banking capabilities, and a recalibration of its branch network to align with changing customer preferences and demographic trends.<ref name="inquirer" /><ref name="ambanker-jan" /> | |||
== Recognition == | |||
Van Saun has received attention from major business and financial media outlets for his leadership of Citizens Financial Group. He has been featured in interviews and profiles by ''Fortune'', ''Bloomberg'', ''American Banker'', Fox Business, and other publications. His 2025 appearance on ''Fortune'''s ''Leadership Next'' podcast focused on his experiences navigating financial crises and the leadership lessons he has drawn from them, highlighting his standing as a prominent voice in American banking.<ref name="fortune" /> | |||
The bank's financial performance under his leadership, including its record business profits and progress toward profitability targets, has been covered extensively by financial media, reflecting the interest of investors and industry observers in Citizens' strategic trajectory.<ref name="inquirer" /><ref name="bloomberg-sept" /><ref name="ambanker-jan" /> | |||
== References == | == References == | ||
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[[Category:Finance]] | [[Category:Finance]] | ||
[[Category:American people]] | [[Category:American people]] | ||
[[Category:American bankers]] | |||
[[Category:American chief executives]] | [[Category:American chief executives]] | ||
[[Category: | [[Category:People in finance]] | ||
[[Category:Citizens Financial Group]] | |||
[[Category:Living people]] | [[Category:Living people]] | ||
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Latest revision as of 07:29, 24 February 2026
| Bruce Van Saun | |
| Born | Bruce Van Saun |
|---|---|
| Nationality | American |
| Occupation | Banking executive |
| Title | Chairman and Chief Executive Officer |
| Employer | Citizens Financial Group |
| Known for | Chairman and CEO of Citizens Financial Group |
Bruce Van Saun is an American banking executive who serves as the Chairman and Chief Executive Officer of Citizens Financial Group, a diversified financial services company headquartered in Providence, Rhode Island. Under his leadership, Citizens Financial has grown into one of the largest regional banking institutions in the United States, with approximately $220 billion in assets.[1] Van Saun has guided the bank through a period of significant strategic transformation, steering Citizens from its origins as a subsidiary of the Royal Bank of Scotland Group into an independent publicly traded company and subsequently repositioning it to compete more effectively in wealth management, capital markets, and private banking. His tenure has been marked by a focus on targeting more affluent Americans and their businesses, expanding into new geographic markets, and investing in technology modernization, including the integration of artificial intelligence into the bank's operations.[2][3] Van Saun has also navigated the institution through multiple financial crises during his career in banking, drawing on decades of experience in senior financial roles on both sides of the Atlantic.[4]
Career
Early Banking Career and Royal Bank of Scotland
Prior to assuming leadership of Citizens Financial Group, Bruce Van Saun built an extensive career in the banking and financial services industry. His professional background includes senior-level positions at major financial institutions, providing him with broad experience in corporate finance, risk management, and strategic planning. Van Saun served as the Chief Financial Officer of the Royal Bank of Scotland Group (RBS), which at the time was one of the largest banking groups in the world. His tenure at RBS placed him at the center of the global financial system during a period of considerable upheaval, and the experience of managing through crises became a defining element of his leadership philosophy.[4]
In a 2025 interview with Fortune's Leadership Next podcast, Van Saun discussed his experiences navigating financial crises and the lessons he drew from leading through periods of extreme market stress. He emphasized the importance of preparedness, transparent communication, and maintaining a steady strategic course even in turbulent conditions.[4]
Leadership of Citizens Financial Group
Van Saun became the Chief Executive Officer of Citizens Financial Group and has since also assumed the role of Chairman. One of the most consequential early chapters of his leadership was guiding Citizens through its separation from the Royal Bank of Scotland Group and its emergence as an independent publicly traded company. This initial public offering and subsequent full divestiture by RBS represented a major milestone for Citizens, requiring the establishment of independent governance, risk management, and operational infrastructure.
Under Van Saun's direction, Citizens Financial has pursued a multi-pronged strategy centered on organic growth, business line diversification, and geographic expansion, while simultaneously modernizing the bank's technology infrastructure and streamlining its branch network.
Strategic Repositioning and Revenue Diversification
A central element of Van Saun's strategy at Citizens has been the repositioning of the bank to serve a more affluent customer base and to generate a greater share of revenue from fee-based businesses such as wealth management and capital markets. This shift has been reflected in the bank's financial results. By early 2026, Citizens Bank had achieved record business profits, a trajectory that Van Saun attributed in part to the bank's deliberate move toward serving higher-net-worth individuals and their businesses.[2]
The emphasis on wealth management and capital markets activity as growth engines was further underscored in a September 2025 interview, in which Van Saun noted that these areas were among the primary drivers of the bank's results. The revival of capital markets activity, including advisory and underwriting services, and the expansion of Citizens' wealth management platform were highlighted as key contributors to the bank's performance.[5]
In December 2025, Bloomberg reported that Citizens Financial was seeking to expand its private banking business to additional locations in the Northeast United States, with Philadelphia identified as a target market. This expansion came just two years after the bank had initially launched its private banking effort, reflecting the institution's confidence in the growth potential of serving high-net-worth clients through dedicated private banking relationships.[6]
Simultaneously, the bank has reduced its physical footprint in certain areas, closing some branches as part of a broader efficiency initiative. Van Saun has framed this branch rationalization as complementary to the bank's investment in digital channels and its strategic focus on higher-value customer segments.[2]
Geographic Expansion
Under Van Saun's leadership, Citizens Financial has pursued geographic expansion beyond its traditional Northeast and Mid-Atlantic footprint. One area of focus has been Florida, a state that has attracted significant population and business growth. In a December 2025 interview, Van Saun acknowledged that Florida represented a challenging market for an out-of-state brand to enter and indicated that Citizens Bank would not be acquiring large amounts of real estate to establish a presence there. Instead, the bank has pursued a more targeted approach to growth in the state, relying on relationship-driven strategies rather than extensive branch buildout.[1]
This measured approach to geographic expansion reflects Van Saun's broader philosophy of disciplined growth—seeking to enter new markets in ways that are capital-efficient and aligned with the bank's strategic priorities rather than pursuing expansion for its own sake.
Approach to Mergers and Acquisitions
The question of mergers and acquisitions has been a recurring theme in the banking industry, particularly as regulatory conditions and market dynamics have prompted speculation about potential consolidation among regional banks. In October 2025, Van Saun addressed these questions directly, downplaying Citizens' interest in participating in what some observers had characterized as a potential M&A boom in the sector. While not categorically ruling out future transactions, Van Saun signaled that Citizens was focused primarily on its organic growth strategy and that the bank was not actively seeking to be an acquirer in a wave of industry consolidation.[7]
This stance has been consistent with Van Saun's overall leadership approach, which has emphasized building the bank's capabilities and competitive position through internal development and strategic investment rather than through large-scale acquisitions.
Technology Modernization and Artificial Intelligence
A significant dimension of Van Saun's strategy for Citizens Financial has been a comprehensive overhaul of the bank's technology infrastructure. In early 2026, American Banker reported that Citizens had laid out plans for a broad-based technology modernization effort aimed at updating the systems the bank uses to serve its customers. The bank indicated that its profitability goals were within reach, in part because of the efficiency gains expected from these technology investments.[8]
In December 2025, Van Saun publicly discussed Citizens Financial Group's plans to integrate artificial intelligence software into its banking services. In an appearance on Fox Business, he outlined how AI could be deployed to enhance various aspects of the bank's operations, from customer service to internal processes. Van Saun characterized AI as a tool that could propel the bank's growth and improve the quality of service delivered to customers.[3]
The investment in AI and broader technology modernization has been part of a steady, multi-year effort under Van Saun's leadership to revamp Citizens' operational capabilities. Rather than pursuing technology transformation as a single, dramatic initiative, the bank has taken an incremental approach—systematically updating different parts of its strategy and operations over time.[8]
Financial Performance
Under Van Saun's stewardship, Citizens Financial Group has reported significant improvements in its financial performance. By early 2026, the bank had achieved record business profits, driven by a combination of revenue growth from its wealth management and capital markets businesses, the continued development of its private banking platform, and efficiency gains from branch optimization and technology investment.[2][5]
Van Saun has publicly indicated that the bank's profitability targets are close to being met, a milestone that would represent the culmination of years of strategic repositioning since Citizens became an independent company.[8]
Leadership Philosophy
Van Saun's leadership philosophy, as articulated in various public appearances and interviews, reflects a pragmatic and experience-informed approach to managing a large financial institution. In his 2025 conversation with Fortune, he discussed the importance of drawing lessons from past financial crises, emphasizing the value of maintaining composure and strategic clarity during periods of uncertainty. He has spoken about the need for banking leaders to be adaptable, to invest in talent and technology, and to remain focused on long-term value creation rather than short-term market pressures.[4]
His approach to strategic decision-making at Citizens has been characterized by a preference for measured, disciplined growth. This is evident in the bank's approach to geographic expansion in markets like Florida, where Citizens has opted for a relationship-driven model rather than aggressive physical expansion,[1] and in its restrained posture toward industry consolidation through mergers and acquisitions.[7]
Van Saun has also demonstrated a willingness to embrace emerging technologies, positioning Citizens as a bank that seeks to leverage innovations such as artificial intelligence not merely as cost-cutting tools but as enablers of improved customer experience and competitive differentiation.[3]
Citizens Financial Group Under Van Saun
Citizens Financial Group, headquartered in Providence, Rhode Island, operates as one of the oldest and largest financial institutions in the United States. Under Van Saun's leadership, the bank has undergone a transformation from a subsidiary of a foreign banking group to an independent, publicly traded company with a diversified business model.
The bank's operations span retail banking, commercial banking, wealth management, capital markets, and private banking. Its geographic footprint includes a significant presence in the Northeast and Mid-Atlantic regions of the United States, with expansion efforts underway in markets such as Florida and Philadelphia.[1][6]
Citizens Financial Group has approximately $220 billion in assets, placing it among the top 15 banks in the United States by that measure.[1] The bank's strategic evolution under Van Saun has included a shift toward fee-based revenue streams, investment in digital and AI-powered banking capabilities, and a recalibration of its branch network to align with changing customer preferences and demographic trends.[2][8]
Recognition
Van Saun has received attention from major business and financial media outlets for his leadership of Citizens Financial Group. He has been featured in interviews and profiles by Fortune, Bloomberg, American Banker, Fox Business, and other publications. His 2025 appearance on Fortune's Leadership Next podcast focused on his experiences navigating financial crises and the leadership lessons he has drawn from them, highlighting his standing as a prominent voice in American banking.[4]
The bank's financial performance under his leadership, including its record business profits and progress toward profitability targets, has been covered extensively by financial media, reflecting the interest of investors and industry observers in Citizens' strategic trajectory.[2][5][8]
References
- ↑ 1.0 1.1 1.2 1.3 1.4 "Citizens Bank won't be gobbling up real estate to grow in Florida".The Business Journals.2025-12-08.https://www.bizjournals.com/tampabay/news/2025/12/08/citizens-bank-ceo-florida-expansion.html.Retrieved 2026-02-24.
- ↑ 2.0 2.1 2.2 2.3 2.4 2.5 "Citizens Bank CEO talks about record business profits, data centers, and Phillies' prospects".Inquirer.com.2026-01-26.https://www.inquirer.com/business/citizens-bank-bruce-van-saun-profits-affordability-inflation-20260126.html.Retrieved 2026-02-24.
- ↑ 3.0 3.1 3.2 "Citizens Financial Group unveils AI software plan to aid with banking services".Fox Business.2025-12-03.https://www.foxbusiness.com/video/6385905171112.Retrieved 2026-02-24.
- ↑ 4.0 4.1 4.2 4.3 4.4 "How Citizens CEO Bruce Van Saun navigates financial crises—and what he's learned leading through them".Fortune.2025-04-23.https://fortune.com/article/leadership-next-citizens-financial-bruce-van-saun/.Retrieved 2026-02-24.
- ↑ 5.0 5.1 5.2 "Citizens CEO Says Capital Markets, Wealth Driving Bank's Results".Bloomberg.com.2025-09-30.https://www.bloomberg.com/news/articles/2025-09-30/citizens-ceo-says-capital-markets-wealth-driving-bank-s-results.Retrieved 2026-02-24.
- ↑ 6.0 6.1 "Citizens Eyes Philadelphia in Push to Expand Private Bank Effort".Bloomberg.com.2025-12-05.https://www.bloomberg.com/news/articles/2025-12-05/citizens-eyes-philadelphia-in-push-to-expand-private-bank-effort.Retrieved 2026-02-24.
- ↑ 7.0 7.1 "Citizens downplays interest in participating in M&A boom".American Banker.2025-10-15.https://www.americanbanker.com/news/citizens-downplays-interest-in-participating-in-m-a-boom.Retrieved 2026-02-24.
- ↑ 8.0 8.1 8.2 8.3 8.4 "Citizens lays out tech overhaul, says profit goals are close".American Banker.2026-01-27.https://www.americanbanker.com/news/citizens-lays-out-tech-overhaul-says-profit-goals-are-close.Retrieved 2026-02-24.